Question: Do I get physical DVD?

Answer: Yes, we ship out tangible products and in DVD format, they can be played on most DVD players and computers and are region free unless otherwise stated. If you are looking for other formats, please e-mail us.

Question: Are the titles with mosaics??

Answer: Yes, all titles on our site are censored unless otherwise stated. Censored titles contain mosaics that blurred male/female genitalia under the Japanese regulations. If you are looking for other titles, please e-mail us.

Question: What can I do if the DVD I receive is not playable?

Answer: Because of the low cost of our products, it happens. We will send you replacements of the same title. If it still does not work, we will issue a store credit or you can exchange for another title of your choice.

Question: What are the sale items?

Answer: There is only 1 stock per sale item and everything works fine. Unfortunately, we will not be able to offer replacements if it does not work as we have only 1 in stock. However, we offer a store credit if they are no longer available. If there is something special on that title, it will be stated in the description of that title. Please read carefully before purchasing. If you really want that title, please purchase it before others as we will not be able to obtain that same title again and it will be removed from your cart when it becomes unavailable. It is a final sale on anything that is on sale for under $5.

Question: Why should I register?

Answer: This is the best way to ensure your shopping cart is not lost. We cannot retrieve any lost items if you’re not logged in. Also, you will receive newsletter of our latest updates and sale events.

Question: What is the refund policy?

Answer: If you are unsatisfied with our products, we accept returns within 7 days upon you receive your order. However, there will be a 30% restocking fee and you have to pay for the shipping cost for both ways.

Question: What is the shipping cost?

Answer:   Our shipping Rates are as follow (per order):

US & Canada Order (Tracking Number):  $6.50

US & Canada Expedited (Tracking Number):  $20

US & Canada Express Service (Tracking Number):   $36

International Order by Airmail (No tracking Number):    $10

International Order by Airmail (With tracking Number):    $20

International Express Service (Tracking Number, arrive in about 10 days): $65

Question: How long does it take for me to receive the order?

Answer: Please expect 5-14 business days depending on location. Tracking number will be provided. International order generally takes about 4 weeks with the current pandemic. International orders will get tracking number if you pay for the tracking service.

Question: Do people know what I ordered?

Answer: DVDs shipped does not come with any inserts, cases and covers, thus reducing the weight of packaging and the risk of embarrassment in case someone opens your package by mistake. In addition, for increased privacy, each title shipped to you will only have a small label with the studio number on it. (Sorry, you cannot request for cases and inserts.) We ship all our packages in a discreet manner, JavBabie will not be shown anywhere on the package for your privacy.

Question: What payment methods do you accept?

Answer: You can pay by Credit Cards or Visa/Master Debit or Paypal (Contact us for detail).

**The charge on your credit card statement will appear as “A Doorbell Creatives LLC” on your credit card statement**

Question: How do I contact you?

Email at : hello@javbabie.com


Terms and Condtiions

JavBabie contains sexually-explicit content. Entrance to web pages at www.javbabie.com implies that a visitor is of the legal age in his/her state, province or region to view and/or buy sexually-explicit images and other materials. If you are not of the legal age or the viewing of sexually-explicit content is in violation of your local community standards, please leave the site now. Javbabie.com is not legally responsible for any actions of a visitor who enters the site or does not meet all of the above criteria for entrance to the site. Before making a purchase from JavBabie, please read the information at FAQ to familiarize yourself with the nature of products sold on JavBabie, our policies regarding purchases made from us and our standard order-processing procedures. Please note that JavBabie considers the act of making a purchase from javbabie.com complete acknowledgement on the part of the buyer that he/she has read and fully understands and agree with the terms and conditions.